hassle free emailing, no more SMTP 550 errors, no more relaying denied with a safe and secure email service.
  • Solar Solve Limited
    I'm very, very impressed with Prolateral's outgoing mail service!!  I had spent hours checking every setting I could think of to get my server to work with my ISPs mail relay, and no joy. I then changed my SmartHost details in Exchange Server 2007 using the wizard from my ISP details to the details that you sent me for outMail and voila!! All our outbound emails were sent immediately. Brilliant. David Lightfoot, South Shields, Tyne & Wear, UK

FAQ

  • Do you offer a FREE SMTP mail relay service?

    YES!!

    outMail 10 is the entry level outbound email service providing a secure service on the move anywhere in the world on any device. More information can be found here.

  • What is outMail?

    outMail is a service that allows users to have a secure, safe and reliable outbound smtp server for sending legitimate emails from any location using your own domain name.

  • Why would I need outMail?

    Have you experienced difficulties sending emails from more than one location (e.g. at home, at work, in a hotel or visiting another town or country)? This is typically because the SMTP server assigned to you by your ISP (Internet Service Provider) only works when you're connected to the Internet through that Internet Provider.

    As soon as you connect to the Internet from a different service provider your orginal SMTP Server will no longer accept email from you. outMail allows you to send emails regardless of your current Internet Connect and regardless of your location without having to change your SMTP server settings.

  • Can I use more than one email address?

    Yes!!

    outMail doesn't restrict you on the number of email addresses or even domain names.

  • Can I send attachments?

    Yes!!

    You can send attachments up to 26MB in size per email.

  • What is SMTP?

    SMTP is short for Simple Mail Transfer Protocol, which is the method used for Internet email delivery. It is the most widely used protocol for sending outbound email from one server to another, known as a SMTP relay. The outbound SMTP server is generally known as a Mail Transfer Agent or MTA.

  • What is a SMTP Relay Service?

    A SMTP Relay Server is a serviced solution specialising in the sending of email (from small to high volume, including bulk email and mail campaigns) on behalf of their clients for the purpose of providing a better delivery rate. A SMTP Relay Service Provider such as outMail takes the reputation of the sending servers very seriously in order to provide a better delivery rate.

    As a result the emails relayed from outMail's SMTP servers are quickly relayed and not blocked or directed to a spam folder for that recipient. The outMail SMTP servers are monitored continuously for abuse.

  • Can I use your email relay on my PDA/Mobile Device?

    YES!!

    All that is required to use the outMail service is to change the outbound SMTP settings on your device to outmail.profilter.co.uk.

    PDA's supported and tested on but not limited to:

    iPhone
    HTC
    Windows Mobile 6 & Windows Mobile 6.5
    Android
    Any many more...

  • Can I use outMail as a Smart Host on an e-mail server?

    YES!!

    Change the outbound SMTP settings (also known as smart host settings, or mail relay settings) to outmail.profilter.co.uk.

    Email Servers tested and supported includes but not limited to:

    Microsoft Exchange
    Novell GroupWise
    Lotus Notes
    Mercury Mail
    Any many more...

  • What email clients does outMail work with?

    Any that use SMTP as the method of setting emails.

    Email Clients tested and supported includes but not limited to:

    Microsoft Outlook
    Microsoft Outlook Express
    Microsoft Windows Mail
    Novell GroupWise Client
    Thunderbird
    Eudora
    Evolution
    Pegasus Mail
    Any many more...

    Can I use the same subscription on several email programs and devices?

    Yes!!

    You can use the same login details on several email programs and/or devices. Your only limitation is the number of emails you can send in a day a combined total based on your selected subscription.

  • I get "relaying denied" when trying to send email from my computer.

    SMTP Error 554, Relaying Denied or Relay Access Denied normally occur when trying to send emails using your ISP (Internet Service Provider) email server but you are no longer connected directly to their network. This error happens a lot when using laptops and PDAs that are no longer connected to your home or business ADSL.

    outMail is designed to work with any email client and email server that supports SMTP. This means you configure your outbound settings just once and regardless of your location you can send emails.

  • I'm looking for a Smart Host. Is outMail a Smart host?

    Yes!!

    outmail is a secure SMTP autheniticated email relay and smart host.

  • Is outMail secure?

    Yes!!

    After sign up you will be given a unique username and password to which every email send out will use those credentials to authenticate to the secure outmail servers before allowing the message to be sent.

  • Do I need to host or transfer my domain to you to use outMail?

    No, outMail is an outbound SMTP service and you do not need to transfer your domain name anywhere. outMail supports the use of the Sender Protection Framework (SPF) so if you want to use SPF you will need to add the outmail servers to your SPF domain record.

  • Will you pass on my email address to any third party?

    No!!

    outMail protects all personal information and is a firm supporter of the CAN SPAM act and therefore we will never pass on email addresses to a third party company.

  • What happens if I go over my daily message limit?

    You can only send emails up to you message limit. When you reach that daily limit you will not be able to send any more emails until the next day.

    You will receive a quota alert email and the options to upgrade your outMail package to a high quote should you require.

  • What are the quota limits and max burst rates?

    All outMail products have a daily quota however we appreciate that from time to time you may need to send more emails in one day than the stated quota. So outMail quotas are monitored over a specified set number of days.

    More information and a full break down of quotas and max burst rates can be found in the support section.

    Direct link to the article is here.

  • How are the quota limits calculated?

    Each outMail service is measured on a daily quota. More information and a full break down of how quotas are calculated please see the support section.

    Direct link to the article is here.

  • What are the rate limits?

    Each outMail server (SMTP SmartHost and Mail Relay) is configured to support the RFC standards. This includes SMTP rate limits, concurrent connections and number of recipients per email. More information and a full break down the rate limits can be seen in the support section.

    Direct link to the article is here.

  • Can I use this service for SPAM?

    NO!!

    Sending unsolicited email is explicitly prohibited regardless of any volumes of messages being sent. We monitor our outMail servers closely and any reported abuse will result in your account being suspended and possibly terminated after investiagtion without any refunds.

    Please see the "outMail - Acceptable Use Policy" for more information.

  • Can't I just use my ISP's SMTP server?

    NO!!

    Many ISP's have very strict restrictions on how there may be used. Often the case you can only use your ISP's SMTP server if you are still connected directly to their network which can be very restrictive for mobile and remote users. Certain ISP's only allow you to sent emails using their domain name or charge additional costs to include your own domain name.

    outMail is a outbound mail server that allows you to securely send emails from anywhere and even using your own domain name. We have a strict no spam policy, but we do allow legitimate mailings to opted in campaigns. Please see the "outMail - Acceptable Use Policy" for more information.

  • What technical support do you offer with outMail?

    All our support staff are knowledgeable and motivated and always ready to help you with any and all technical problems affecting your outMail service.

    We provide our customers prompt technical support via email and the support portal.

  • What are the payment options?

    All invoices can be paid using the PayPal secure payment processing system, giving you full peace of mind that your payment will safe and secure with a trusted service such as PayPal.

    We also accept payment by Debit Card and Credit Card using the PayPal secure payment processing centre. Detailed instructions on how to pay a invoice with a debit or credit card using PayPal can be found here.

  • What are the SMTP settings for outMail?

    outMail server settings and details can be found in the support knowledge.

    Direct link to the article is here.

  • How do I setup a Outgoing Mail Server on Microsoft Outlook 2007?

    Instructions for setting up a Outgoing Mail Server using outMail on Microsoft Outlook 2007 can be found in the support knowledge.

    Direct link to the article is here.

  • How do I setup a Outgoing Mail Server on Microsoft Outlook Express?

    Instructions for setting up a Outgoing Mail Server using outMail on Microsoft Outlook Express can be found in the support knowledge.

    Direct link to the article is here.

  • How do I setup a Outgoing Mail Server on Thunderbird?

    Instructions for setting up a Outgoing Mail Server using outMail on Mozilla Thunderbird can be found in the support knowledge.

    Direct link to the article is here.

  • How do I set up a Smart host on Exchange 2003?

    Instructions for setting up a Microsoft Exchange 2003 Smart host can be found in the support knowledge.

    Direct link to the article is here.

  • How do I set up a Smart host on Exchange 2007 or 2010?

    Instructions for setting up a Microsoft Exchange 2007 or Microsoft Exchange 2010 Smart host can be found in the support knowledge.

    Direct link to the article is here.

  • How do I setup a Relay Host for Outbound Messaging in Novell GroupWise?

    Instructions for setting up a Internet Mail Relay in Novell GroupWise and the Novell GroupWise GWIA (GroupWise Internet Agent) can be found in the support knowledge.

    Direct link to the article is here.

  • How do I setup a SMTP Mail Relay in Postfix?

    Instructions for setting up a SMTP Internet Email Relay using postfix and outMail can be found in the support knowledge.

    Direct link to the article is here.

  • How do I setup a Outgoing Mail Server on a Apple iPhone?

    Instructions for setting up a Outgoing Mail Server using outMail on a iPhone can be found in the support knowledge.

    Direct link to the article is here.

  • Can I manage my account online?

    Yes!!

    outMail can be managed at https://portal.prolateral.com.  From there you can manage your outMail service, view statistics and log files.

  • How can I remove the outMail advertising from the bottom of the email?

    outMail advertising is only added to the emails sent using outMail10 the free service. If you want the advertising removed you need to upgrade to a paid package.

  • Does outMail support NDR (Non-Delivery Reports)?

    Short answer is Yes and No.

    By default outMail does not support NDR’s (Non-Delivery Reports) this is because they are also the route for a large amount of “back-scatter” spam. However if you are a Prolateral Partner or have a outMail1000 or greater you can have NDR’s enabled for a fixed/static IP Address.

    More information can be found here

  • Does outMail support OOO (Out-Of-Office)?

    Short answer is Yes and No.

    By default outMail does not support OOO (Out-Of-Office) replies because OOO’s are a form of NDR’s (Non-Delivery Reports) and this is because NDR’s are also the route for a large amount of “back-scatter” spam. However if you are a Prolateral Partner or have a outMail1000 or greater you can have NDR’s enabled for a fixed/static IP Address.

    More information can be found here