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Prolateral offers primary and backup domain (DNS) services, with servers in key geographic locations providing the best service possible.

Problem

How do I use BackupMX?
How do I setup BackupMX?

Solution:

To use the Backup MX service you need to make a simple change to your DNS and add the BackupMX servers at a lower priority (thats a higher MX number) than your primary mail server/s.

Example 1

Lets assume your domain is called example.com and when you look up your MX records you get back something like the below

example.com IN MX 10 mx1.example.com.

When you sign up for the BackupMX service you will be allocated to a mail server. In this example the BackupMX server is called mx44999.smtp-engine.com.

All we need to do is add that server with a lower priority (higher MX value) to the list. So our MX list will now look like this

example.com IN MX 10 mx1.example.com.

example.com IN MX 20 mx44999.smtp-engine.com.

And thats it!! You're all done.

 

Uninstalling / Removing backupMX

If you no longer wish to use BackupMX then the removal is as simple as the setup was.

You will need to modify the MX records for your domain name and remove/delete the record that exists for backupMX.

If you're not sure of what MX records to change then please speak to your IT support team or contact us.

 

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Disclaimer

The Origin of this information may be internal or external to Prolateral Consulting Ltd. Prolateral makes all reasonable efforts to verify this information. However, the information provided in this document is for your information only. Prolateral makes no explicit or implied claims to the validity of this information. Any trademarks referenced in this document are the property of their respective owners.