Prolateral Consulting Ltd
Prolateral Consulting Ltd
outMail
SMTP SmartHost
Mail Relay
outgoing SMTP
outMail

Prolateral offers primary and backup domain (DNS) services, with servers in key geographic locations providing the best service possible.

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outMail - FAQ

Please see below some frequently asked questions regarding our outMail (outbound SMTP) service.

YES!!

outMail 10 is the entry level outbound email service providing a secure service on the move anywhere in the world on any device. More information can be found here.

outMail is a service that allows users to have a secure, safe and reliable outbound smtp server for sending legitimate emails from any location using your own domain name.

Have you experienced difficulties sending emails from more than one location (e.g. at home, at work, in a hotel or visiting another town or country)? This is typically because the SMTP server assigned to you by your ISP (Internet Service Provider) only works when you're connected to the Internet through that Internet Provider.

As soon as you connect to the Internet from a different service provider your orginal SMTP Server will no longer accept email from you. outMail allows you to send emails regardless of your current Internet Connect and regardless of your location without having to change your SMTP server settings.

Yes!!

outMail doesn't restrict you on the number of email addresses or even domain names.

Yes!!

You can send attachments up to 26MB in size per email.

SMTP is short for Simple Mail Transfer Protocol, which is the method used for Internet email delivery. It is the most widely used protocol for sending outbound email from one server to another, known as a SMTP relay. The outbound SMTP server is generally known as a Mail Transfer Agent or MTA.

A SMTP Relay Server is a serviced solution specialising in the sending of email (from small to high volume, including bulk email and mail campaigns) on behalf of their clients for the purpose of providing a better delivery rate. A SMTP Relay Service Provider such as outMail takes the reputation of the sending servers very seriously in order to provide a better delivery rate.

As a result the emails relayed from outMail's SMTP servers are quickly relayed and not blocked or directed to a spam folder for that recipient. The outMail SMTP servers are monitored continuously for abuse.

YES!!

All that is required to use the outMail service is to change the outbound SMTP settings on your device to outmail.profilter.co.uk.

PDA's supported and tested on but not limited to:

iPhone
HTC
Windows Mobile 6 & Windows Mobile 6.5
Android
Any many more...

YES!!

Change the outbound SMTP settings (also known as smart host settings, or mail relay settings) to outmail.profilter.co.uk.

Email Servers tested and supported includes but not limited to:

Microsoft Exchange
Novell GroupWise
Lotus Notes
Mercury Mail
Any many more...

Any that use SMTP as the method of setting emails.

Email Clients tested and supported includes but not limited to:

Microsoft Outlook
Microsoft Outlook Express
Microsoft Windows Mail
Novell GroupWise Client
Thunderbird
Eudora
Evolution
Pegasus Mail
Any many more...

Yes!!

You can use the same login details on several email programs and/or devices. Your only limitation is the number of emails you can send in a day a combined total based on your selected subscription.

SMTP Error 554, Relaying Denied or Relay Access Denied normally occur when trying to send emails using your ISP (Internet Service Provider) email server but you are no longer connected directly to their network. This error happens a lot when using laptops and PDAs that are no longer connected to your home or business ADSL.

outMail is designed to work with any email client and email server that supports SMTP. This means you configure your outbound settings just once and regardless of your location you can send emails.

Yes!!

outmail is a secure SMTP autheniticated email relay and smart host.

Yes!!

After sign up you will be given a unique username and password to which every email send out will use those credentials to authenticate to the secure outmail servers before allowing the message to be sent.

Yes!!

Our SPF records are all published under the domain spf.smtp-engine.com. We don’t _check_ the SPF records on Authenticated inbound email – enabling you to have SPF configured for your domain, even though you may be sending from other, unpublished or dynamic IP addresses. See our article on Setting up SPF for Outmail. Setting up SPF for your domain is recommended – and outMail ensures that it can be configured to best protect your domain’s reputation.

Yes!!

We make sure that outMail doesn’t interfere with any of the signed headers in DKIM-signed emails, ensuring that downstream DKIM checks are passed. You need to configure your server and DNS to sign the emails at the original source using DKIM.

If you can't DKIM sign emails yourself on your own server, then outMail can DKIM sign them for you. See inside the portal for instructions on DKIM signing with your domain name.

DMARC is a service that’s configured and managed via your own domain’s DNS records. Correct SPF and DKIM setups are pre-requisites for configuring and publishing DMARC policies for your domain. As an outbound email provider, as long as your DKIM and SPF records are configured correctly, outMail fully cooperates with downstream servers which will then make the correct decisions on valid email sent via outMail based on your DMARC policies.

No, outMail is an outbound SMTP service and you do not need to transfer your domain name anywhere. outMail supports the use of the Sender Protection Framework (SPF) so if you want to use SPF you will need to add the outmail servers to your SPF domain record.

No!!

outMail protects all personal information and is a firm supporter of the CAN SPAM act and therefore we will never pass on email addresses to a third party company.

You can only send emails up to you message limit. When you reach that daily limit you will not be able to send any more emails until the next day.

You will receive a quota alert email and the options to upgrade your outMail package to a high quote should you require.

All outMail products have a daily quota however we appreciate that from time to time you may need to send more emails in one day than the stated quota. So outMail quotas are monitored over a specified set number of days.

More information and a full break down of quotas and max burst rates can be found in the support section.

Direct link to the article is here.

Each outMail service is measured on a daily quota. More information and a full break down of how quotas are calculated please see the support section.

Direct link to the article is here.

Each outMail server (SMTP SmartHost and Mail Relay) is configured to support the RFC standards. This includes SMTP rate limits, concurrent connections and number of recipients per email. More information and a full break down the rate limits can be seen in the support section.

Direct link to the article is here.

NO!!

Sending unsolicited email is explicitly prohibited regardless of any volumes of messages being sent. We monitor our outMail servers closely and any reported abuse will result in your account being suspended and possibly terminated after investiagtion without any refunds.

Please see the "outMail - Acceptable Use Policy" for more information.

NO!!

Many ISP's have very strict restrictions on how there may be used. Often the case you can only use your ISP's SMTP server if you are still connected directly to their network which can be very restrictive for mobile and remote users. Certain ISP's only allow you to sent emails using their domain name or charge additional costs to include your own domain name.

outMail is a outbound mail server that allows you to securely send emails from anywhere and even using your own domain name. We have a strict no spam policy, but we do allow legitimate mailings to opted in campaigns. Please see the "outMail - Acceptable Use Policy" for more information.

All our support staff are knowledgeable and motivated and always ready to help you with any and all technical problems affecting your outMail service.

We provide our customers prompt technical support via email and the support portal.

All invoices can be paid using the PayPal secure payment processing system, giving you full peace of mind that your payment will safe and secure with a trusted service such as PayPal.

We also accept payment by Debit Card and Credit Card using the PayPal secure payment processing centre. Detailed instructions on how to pay a invoice with a debit or credit card using PayPal can be found here.

outMail server settings and details can be found in the support knowledge.

Direct link to the article is here.

Instructions for setting up a Outgoing Mail Server using outMail on Microsoft Outlook 2007 can be found in the support knowledge.

Direct link to the article is here.

Instructions for setting up a Outgoing Mail Server using outMail on Microsoft Outlook Express can be found in the support knowledge.

Direct link to the article is here.

Instructions for setting up a Outgoing Mail Server using outMail on Mozilla Thunderbird can be found in the support knowledge.

Direct link to the article is here.

Instructions for setting up a Microsoft Exchange 2003 Smart host can be found in the support knowledge.

Direct link to the article is here.

Instructions for setting up a Microsoft Exchange 2007 or Microsoft Exchange 2010 Smart host can be found in the support knowledge.

Direct link to the article is here.

Instructions for setting up a Internet Mail Relay in Novell GroupWise and the Novell GroupWise GWIA (GroupWise Internet Agent) can be found in the support knowledge.

Direct link to the article is here.

Instructions for setting up a SMTP Internet Email Relay using postfix and outMail can be found in the support knowledge.

Direct link to the article is here.

Instructions for setting up a Outgoing Mail Server using outMail on a iPhone can be found in the support knowledge.

Direct link to the article is here.

Yes!!

outMail can be managed at https://portal.prolateral.com.  From there you can manage your outMail service, view statistics and log files.

outMail advertising is only added to the emails sent using outMail10 the free service. If you want the advertising removed you need to upgrade to a paid package.

Short answer is Yes and No.

By default outMail does not support NDR’s (Non-Delivery Reports) this is because they are also the route for a large amount of “back-scatter” spam. However if you are a Prolateral Partner or have a outMail1000 or greater you can have NDR’s enabled for a fixed/static IP Address.

More information can be found here

Short answer is Yes and No.

By default outMail does not support OOO (Out-Of-Office) replies because OOO’s are a form of NDR’s (Non-Delivery Reports) and this is because NDR’s are also the route for a large amount of “back-scatter” spam. However if you are a Prolateral Partner or have a outMail1000 or greater you can have NDR’s enabled for a fixed/static IP Address.

More information can be found here

If you no longer want to use the outMail service you can cancel at anytime from within the secure clients area.

In the Secure Clients Area select the menu 'My Services'. Find the desired service you wish to cancel and select it. Then click on the button 'Request Cancellation'.

To remove/uninstall outMail please see the guides in the setup section or the support pages for your configuration as all knowledgebase articles detail the setup and removal of the outMail service.

 

After numerous issues with my mobile service provider becoming spam blacklisted, and accessing my mail from many differing ISP’s at clients sites. Outmail has lifted a great weight off my shoulders and I’m recommending it to ALL my clients.

It took seconds to set up and I was sending mail in a matter of minutes, from laptop and mobile phone. No hassle and no irate phone calls to service providers tech departments.

Ken Thomson, KMT Consultancy, Newcastle, UK