Prolateral Consulting Ltd
Prolateral Consulting Ltd
Support
Support
Knowledgebase Articles
Help
Setup examples
Support

Prolateral offers primary and backup domain (DNS) services, with servers in key geographic locations providing the best service possible.

My email client will not connect to the outMail server

Problem

My email client will not connect to the outMail server?
I cannot send emails?

Solution

Option1

Please ensure you have set the correct server address, username and password in your outbound SMTP server settings. If you need further instructions on this then please go back to Support / Help section and search for your client. E.g "outmail outlook" or "outmail exchange" or "outmail iPhone", etc..

Option2

Certain ISP's (Internet Service Providers) block TCP Port 25 going out of their networks. So try TCP Port 587 instead. If your ISP blocks both ports then raise a support ticket at support.prolateral.com and we can arrange for a different port to opened for you.

Summary of server details

Outgoing server

mxXXXXXX.smtp-engine.com

As provided in your signup email.

Outgoing server protocol

SMTP

Outgoing server port

25, 465, 587, 2525 or 8025

Authentication Type

Basic Authentication, SSL and TLS supported

Username

As provided

Password

As provided

 

Related Articles

like it, love it, then share it. Share this article on social media.

Did you enjoy this article?

Disclaimer

The Origin of this information may be internal or external to Prolateral Consulting Ltd. Prolateral makes all reasonable efforts to verify this information. However, the information provided in this document is for your information only. Prolateral makes no explicit or implied claims to the validity of this information. Any trademarks referenced in this document are the property of their respective owners.