Prolateral Consulting Ltd
Prolateral Consulting Ltd
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Prolateral offers primary and backup domain (DNS) services, with servers in key geographic locations providing the best service possible.


How do I enable Two Factor Authentication (2FA)?
How do I enable Mult Factor Authentication (MFA)?


This article explains how to enable Two Factor Authentication within the secure clients portal, using the Google Authenticator App.  If you haven't already got installed the Google Authenticator App you can install it from either the Google Play Store or the Apple iTunes Store.

Below is the process for enabling 2FA on your existing account.

  1. Login to the secure clients area at
  2. From the top drop menu Select Hello Name -> Security Settings menu option.

    prolateral clients area my security settings
  3. From the security settings screen scroll down to the section labelled "Two-Factor Authentication".

    prolateral clients area go to the two-factor authentication section
    Click the button "Click here to Enable"

  4. A dialog box  will appear with "Time Based Tokens" already selected, Click on the Get Started button.

    prolateral clients area 2FA Time Based Tokens
  5. You will now be given a QR code to scan in the Google Authenticator App. 
    Once you add "" to the app you will be given a authentication code to enter in the box.
    Type the code in the text field and click the "Submit" button.
    prolateral clients area enable 2fa scan qr code
  6. If successful you will see a screen similar to below.
    Make a note of the Backup Code, this is important to keep safe.
    Prolateral clients area with 2fa enable and showing backup code

Logging in with 2FA enabled

With two-factor authentication now enabled, lets login using the 2FA method.

  1. Goto secure clients area at
  2. Enter your username and password and click.

    prolateral clients area login screen
  3. You will now be prompted for a 2FA code which you will get from the Google Authenticator App. In the app tap on "" and you will see a timed code. Enter the code in the text field and click on "Login".

    prolateral clients area login with 2FA


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The Origin of this information may be internal or external to Prolateral Consulting Ltd. Prolateral makes all reasonable efforts to verify this information. However, the information provided in this document is for your information only. Prolateral makes no explicit or implied claims to the validity of this information. Any trademarks referenced in this document are the property of their respective owners.